West Side Inn Amsterdam

We just want to describe something that happened when my husband and I arrived to HEM hotel on Saturday 24 April on 20:00 pm. We feel very upset about your staff who is a woman with blond straight hair. Her attitude is very aggressive to us who are the customer of the HEM hotel. Details as following; 1. Breakfast: She said to us that our booking is without breakfast, but we showed the booking reference to her, so she did something with the computer for a while and just said OK without say anything. 2. WIFI-Code: when we asked for the WIFI-Code that Mr.Tim Fenenko, E-communication Manager, already confirmed us via e-mail that HEM hotel will provide to us when we arrive, but she said have no code due to system error without say any sorry. 3. Smoking Room: when I went into the room I smell a lot of smoke which I booked non-smoking room since February!!! And when I contacted the front-office (the same woman) to change the room, she said at that day have no non-smoking room vacant without any apologize. (Compare to the All Seasons Hotel in Paris which we stayed in the next 2 days, again we got the smoking room due to full booking but the All Seasons hotel apologized to us and tried to clean up the room, which HEM hotel did not do anything) We are able to say that this hotel is the worst hotel that we have ever stayed. (Just because of one person)

bad location far from city center phone in the room not working the staff not cooperative

damp smell in corider

Staff was very friendly and helpful, always willing to work with us. Linens were clean, room was clean. Very short walk to tram station, and about 20-30 minutes until you are downtown Amsterdam. Parking was open-air (for larger vehicles) and secure in lot.

On the outskirts of town, a bit run-down neighborhoods---although nothing scary. A older hotel, you can see that it has seen it's fair wear and tear. Beds were a bit old and hard to sleep on, and not much space the more beds you have in the room. (We had 4)

Location and room attending.

Cheap hotel, pleasant stuff.

Not much, but the service was good

It was worn in the bathroom

the price offert was great

i liked how friendly the staff were .The simple fact that they were not only pleasent but showed a great sense of humour. They made our trip to amsterdam a lot more pleasent

the food served at the night service is amazing

way out if town, hard to find, rude staff on the front desk, terrible view from our room- it was a wall.

The breakfast and the fact that the hotel is near my friend's place.

I have stayed at this hotel on numerous occasions before and everything was more or less OK. However, this time was a disaster. My room was cold and I only got some heat the next day after the maintenance guy cleaned the air conditioner. My toilet was clogged when I got to the room so I was forced to lay cable elsewhere. They only got around to fixing the toilet about 4 or 5 hours after I complained about the problem. However, the worst problem was on my second night when some sort of weird noise was coming from the pipes in the bathroom. It was loud enough to prevent me from having a good night's sleep but not loud enough to force me to wake up completely and change rooms in the middle of the night. So, it was a major pain in the derrière.

The room was quite big, like in the photos and staff were very friendly.

The heating was set up badly, there was no radiator and so we had to keep the air conditionning on constantly to warm the room up.

clean, silent and comfortable place for city trips; easy to be reached using public transport; good quality of the facilities

The room was clean and good value for the money, and it took 15 minutes to get to the center.

Dining facilities are very good and the staff over there were very kind. Some staff at the reception were professional and efficient (others could use training). Providing a 72-hour public transport pass was a good and appreciated added value. Room was ok except for walls that are too thin.

Elevator going to the 4th floor is completely unacceptable and an utter disgrace. Huge trollies with laundry parked in the corridor do not contribute the atmosphere either. Showers in bathrooms could be slightly improved.